barrieau oil co inc

Poor Customer Service: Multiple complaints about rude staff, lack of accountability for mistakes, and denial of warranty coverage.
Installation Issues: Problems with oil tank replacement (fusible link left off) and boiler installation (leaks, air in registers).
Unreliable Sales: Missed appointments, slow or no response to quote requests.
Identity Theft: One customer reported identity theft and disrespectful behavior from the owner and staff.
Inconsistent Service: Mixed reviews; some customers report good service and responsiveness, while others experience poor communication and lack of support, especially for non-oil related services.
Positive Experiences: Some customers praise the company's friendliness, knowledge, and efficiency, particularly mentioning a positive experience with a staff member named Sophie.

Review Summary